REGULATIONS OF THE ONLINE STORE
These regulations comply with the provisions of the Act on Consumer Rights, the Act on competition and consumer protection, the Act on the provision of electronic services and other regulations of EU law, including Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation - GDPR)
The ŚWIAT ROŚLIN online store, available at www.swiatroslin.eu, is run by ŚWIAT ROŚLIN, Agnieszka Włodarczyk, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for economy, NIP 683-152-75- 23, REGON 366102234 with its registered office in Kraków at ul. Zakopiańska 58.
These Regulations are addressed to both Consumers and Entrepreneurs using the Store and sets out the rules for using the Online Store and the rules and procedure for concluding Sales Agreements with a Customer at a distance through the Store.
Consumer - a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
Seller - a natural person running a business under the business name ŚWIAT ROŚLIN Agnieszka Włodarczyk, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, NIP 683-152-75-23, REGON 366102234.
Customer - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit which is not a legal person, the separate law of which grants legal capacity, carrying out on its own behalf a business activity that uses the Store.
Store - an online store run by the Seller at the Internet address www.swiatroslin.eu
Distance contract - a contract concluded with the Customer as part of an organized system of concluding distance contracts (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the contract.
Regulations - these Regulations of the Store.
Order - the Customer's declaration of intent made using the Order Form and aimed directly at the conclusion of the Product Sales Agreement or Products with the Seller.
Account - the customer's account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
Registration form - a form available in the Store that allows you to create an Account.
Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
Product - a movable item / service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
Sales Agreement - a Product sales agreement concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - applying to the features of the Product - a contract for the provision of services and a contract for specific work.
To use the Store, including viewing the Store's assortment and placing orders for Products, you need:
a) an end device with access to the Internet and a web browser such as Chrome, FireFox, Opera or similar,
b) an active electronic mail account (e-mail),
c) cookies enabled,
d) FlashPlayer installed.
The Seller, to the fullest extent permitted by law, is not responsible for any disruptions, including interruptions in the Store's operation, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of §5 of the Regulations, or by providing the necessary personal and address data enabling the Order to be carried out without creating an Account.
The prices given in the Store are given in Polish zlotys (PLN) and are gross prices (i.e. they contain all components such as customs duties and taxes, including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's pages when placing the Order, including when expressing the will to be bound by a Sales Agreement.
If the nature of the subject of the Agreement does not allow, judiciously judging, to calculate the amount of the final (final) price in advance, information about the manner in which the price will be calculated, as well as about charges for transport, delivery, postal services and other costs will be provided in the Store in the Product description.
Creating an Account in the Store
To set up an Account in the Store, please complete the Registration Form. It is necessary to provide the following data: name, surname, e-mail address, password.
Creating an Account in the Store is free.
Logging in to the Account is done by entering the login and password set in the Registration Form.
The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending a relevant request to the Seller, in particular via e-mail or in writing to the addresses provided on the Store's website.
Order submission rules
The store accepts orders via the website www.swiatroslin.eu, by phone and by e-mail firstname.lastname@example.org.
To place an Order via the website:
a) log in to the Customer Account or use the option of Order without registration
b) select the Product being the subject of the Order, and then click the "add to cart" button
c) complete, in accordance with the facts, the "order form" by providing the name and address of the Ordering Party recipient to whom the Product is to be delivered, select the method of payment and delivery, and then confirm the order. Providing false or incorrect data may make it difficult or even impossible to process the order.
d) after the Ordering Party submits a properly completed order, he will receive a response from the service swiatroslin.eu confirming the acceptance of the order. Confirmation of order acceptance is a statement of acceptance of the offer and the sale contract is concluded.
e) make a payment to the indicated account number or via electronic payment.
Offered delivery and payment methods
The Customer may use the following methods of delivery or collection of the ordered Product:
a) courier shipment paid for,
b) courier shipment payable on delivery,
c) personal pickup available at: ul. Zakopiańska 58, Krakow
The customer can use the following payment methods:
a) payment on delivery in cash or by payment card
b) payment by bank transfer to the Seller's account
c) electronic payment through an electronic payment service
Detailed information on delivery methods and acceptable payment methods as well as delivery costs can be found on the Store's website.
Performance of the sales contract
The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed the Order using the Order Form in the Online Store in accordance with §5 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation occurs by sending the Customer an appropriate e-mail to the Customer's e-mail address provided during the submission of the Order, which contains at least the Seller's statement of receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
If selected by the Customer:
a) payments by bank transfer or via electronic payments - the Customer is obliged to make the payment within 5 calendar days from the date of the Sale Agreement - otherwise the order will be canceled.
b) payment on delivery on delivery - the customer is obliged to make payment on delivery.
c) payment in cash or by credit card upon personal pickup of the shipment - the Customer is obliged to make the payment on delivery at the time of picking up the goods
If the Customer has chosen a delivery method other than personal pickup, the Product will be sent by the Seller within the time specified in its description (subject to paragraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.
When ordering Products with different delivery dates, the delivery date is agreed with the customer individually.
The beginning of the delivery period of the Product to the Customer counts as follows:
a) if the Customer chooses the method of payment by bank transfer or electronic payment - from the date of crediting the Seller's bank account.
b) if the Customer chooses the method of payment on delivery - from the date of the Sale Agreement,
If the Customer chooses to collect the Product personally, the Product will be ready for collection by the Customer within the time limit specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail to the e-mail address provided by the Customer when placing the Order.
When ordering Products with different readiness dates, the readiness date is agreed with the customer individually.
The beginning of the period of readiness for the Product to be picked up by the Customer counts as follows:
a) if the Customer chooses the method of payment by bank transfer or electronic payment - from the date of crediting the Seller's bank account.
b) if the Customer chooses the method of cash on personal pickup - from the date of the Sale Agreement.
Product delivery takes place only in Poland.
Personal collection of the Product by the Customer is free.
The right to withdraw from the contract
The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The time limit specified in para. 1 begins with the delivery of the Product to the Consumer or a person designated by him other than the carrier.
In the case of a Contract that covers many Products that are delivered separately, in batches or in parts, the deadline indicated in paragraph 1 runs for each Product separately.
The consumer may withdraw from the contract by submitting a declaration of withdrawal from the contract to the seller. To meet the deadline for withdrawing from the Contract, it is sufficient for the Consumer to send a statement before this deadline.
The statement can be sent via traditional mail or electronically by sending the statement to the e-mail address of the Seller - contact details provided on the website in the Contact tab.
In the event of sending a statement by the Consumer electronically, the Seller shall immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement to the e-mail address provided by the Consumer.
Effects of withdrawal from the Agreement:
a) in the event of withdrawal from a Distance Contract, the Contract shall be considered null and void.
b) in the event of withdrawal from the Contract, the Seller shall immediately return to the Consumer, not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Contract, all payments made by him, including the costs of delivery, except for additional costs resulting from the consumer's choice delivery method other than the cheapest usual delivery method offered by the Seller.
c) reimbursement of the payment shall be made by the Seller using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not involve any costs for him.
d) The Seller may withhold reimbursement until receipt of the Product or until proof of its return is provided to him, whichever occurs first.
e) The Consumer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Consumer sends the Product back within 14 days.
f) The consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by ordinary mail.
g) The consumer is only responsible for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
If, due to the nature of the Product, it cannot be returned by regular mail, information about this, as well as the cost of returning the Product, will be in the description of the Product in the Store.
The right to withdraw from a distance contract is not entitled to the Consumer in relation to the Contract:
a) in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs,
b) in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
c) in which the subject of the service is an item subject to rapid deterioration or having a short shelf life,
d) for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the beginning of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement,
e) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline to withdraw from the Agreement,
f) in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
Complaint and warranty
The Sale Agreement covers new Products.
The seller is obliged to provide the customer with a product free from defects.
In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding warranty in the Civil Code.
Complaints should be submitted in writing or by e-mail to the addresses of the Seller provided in these Regulations.
It is recommended that the complaint include brief description of the defect, circumstances (including the date) of its occurrence, the Customer's request in connection with the defect of the goods, data of the Customer submitting the complaint, order number and confirmation of purchase of the advertised goods. Customer's request in connection with the defect of the goods.
The seller will respond to the complaint request immediately, no later than within 14 days and will inform you about the further course of action.
Goods sent under the complaint procedure should be sent to the address provided on the website in the Contact tab.
Out-of-court complaint consideration and redress methods
Detailed information on the possibility for the Consumer to use extrajudicial means of dealing with complaints and redress as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations, whose statutory tasks include consumer protection, Provincial Inspectorates of Inspection Handlowa and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
The consumer has the following examples of options for using out-of-court complaint consideration and redress:
a) The consumer is entitled to apply to a permanent amicable consumer court referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve the dispute arising from the Agreement concluded with the Seller.
b) The consumer is entitled to turn to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c) The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers) .
Personal data in the Online Store
The administrator of personal data of Customers collected through the Online Store is the Seller.
Customers' personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees - also for marketing purposes.
The recipients of personal data of Online Store customers may be:
a) in the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer's collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b) in the case of a Customer who uses the Online Store with the method of electronic payments or a payment card, the Administrator provides the collected personal data of the Customer to the selected entity handling the above payments in the Online Store.
The customer has the right to access their data and correct them.
Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this agreement.
Agreements concluded via the Online Store are concluded in Polish.
The Seller reserves the right to amend the Regulations for important reasons, i.e. changes in the law, changes in methods of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about each change at least 7 days in advance.
In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services; Consumer Rights Act, Personal Data Protection Act.
The customer has the right to use extrajudicial means of dealing with complaints and redress. To this end, it may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.